Please call (540) 622-2711 to set up an appointment. Please allow at least 1 hour and 30 minutes for appointment.
Please bring the following:
Checklist:
- Information about your mortgage, such as your monthly mortgage statement and
- Information about the monthly gross (before tax) income of your household, including recent pay stubs if you receive them or documentation of income you receive from other sources.
- Your most recent income tax return.
- Information about any second mortgage or home equity line of credit on the house.
- Account balances and minimum monthly payments due on all of your credit cards.
- Account balances and monthly payments on all your other debt such as student loans and car loans.
- Copy of the past two months bank statements for all checking and savings accounts. For example, if the bank statement states 1 of 6, all 6 pages must be submitted to be accepted. (Even if page 6 is blank.)
Proof of income Checklist:
- For each borrow who receives a salary or hourly wages:
- Copy of your two most recent pay stubs that show year-to-date earnings.
- For each borrow who is self-employed:
- Most recent quarterly or year-to-date profit/loss statement.
- For each borrow who has income such as social security, disability or death benefits, pension, adoption assistance, public assistance or unemployment:
- Copy of benefits statement or letter from the provider that states the amount, frequency and duration of the benefit, and
- Two most recent bank statements showing receipt of such payment.
- For each borrow who is relying on alimony or child support as qualify income*;
You are not required to disclose Child Support, Alimony or Separation Maintenance income, unless you choose to have it considered by your servicer.
- For borrowers who are current on their mortgage payments:
- Copies of the most recently filed and signed federal tax return with all schedules, including Schedule E – Supplemental Income and loss.
Hardship Letter:
Your hardship letter helps the lender or servicer evaluate your situation and find the solutions based on your intent, income, loan and circumstances. Your letter should:
· Include all borrowers’ names, loan number, and properly address up front and center so the servicer/lender can locate your loan easily.
· State your intent: do you want to keep your home or not?
· Explain clearly the reason you cannot meet your monthly mortgage obligation.
o For example: In June of 2007, I lost my job. Over the months of July, August and September I struggled to make my monthly payment, but still succeeded. When the interest rate increased on my adjustable loan, in spite of budgeting and cutting down on any unnecessary expenses, I was no longer able to make the payment……”
· Also, state whether your hardship is temporary or permanent. For example, if you lost your job and have a now regained employment. It is a temporary hardship. Can you resume paying the same amount you paid prior to the hardship?
· State clearly how, when and where you want to be
reached.
· Be clear and concise – describe your situation, but don’t be too long.
Hardship letters present you and your circumstances to the lender or servicer. Make sure to provide a clear and understandable explanation.
If you have a printer, you may print out and fill out form prior to your appointment.
http://www.makinghomeaffordable.gov/docs/RMA%20Interactive%20-%20Updated%2011.10.09.pdf
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For information on how this organization is using HOPE LoanPort®to help families in your area, please click here

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